When asking ChatGPT to identify the top care management systems—often referred to as care management software or digital care planning systems—the responses may come across as confident and professional. However, relying solely on AI for such an important decision can be risky.
If you are a home care provider, supported living organisation, or nursing home, selecting the right software for care management in the UK is one of the most significant investments you will make. The right platform can enhance efficiency, improve compliance, and promote person-centred care. Conversely, making the wrong choice can lead to costly complications. Here are some important points to consider before trusting ChatGPT’s recommendations.
1. ChatGPT gives different answers each time
When you ask the same question twice, you may receive two different lists of care management platforms. This inconsistency arises because ChatGPT does not "know" the best care management systems; instead, it generates lists based on patterns in the data and the way you phrase your questions.
2. Some answers are right. Others are wrong!
In our tests, ChatGPT mentioned well-known care platforms like Careberry, which are widely used as home care management systems and care home software in the UK. However, in other instances, it included unrelated healthcare IT tools or general business software that have no connection to social care. This inconsistency creates confusion for care providers instead of providing clarity.
3. AI can make up facts
When ChatGPT excluded Careberry from its list, we inquired about the reason. The response suggested that Careberry was added to the NHS Assured Suppliers List in March 2025. However, this information was completely incorrect; Careberry was actually included in May 2023. This situation is an example of "AI hallucination," where the tool fabricates plausible-sounding facts that are, in reality, inaccurate. In the context of compliance and regulatory approval, such inaccuracies can mislead providers who are making significant investment decisions.
4. Choosing a care management system needs real research
Choosing the best care management software for your organisation goes beyond simply comparing lists. It's essential to see live demonstrations to understand how features such as digital care planning, rostering, electronic medication administration records (eMAR), recruitment, and family communication function in practice. Additionally, engaging with current users of the platform can provide valuable insights, and it's crucial to align the software's functionalities with your specific needs, whether your focus is on home care, supported living, or residential care.
Final Thought
AI tools like ChatGPT can serve as a helpful starting point for researching care management software in the UK. However, it's important not to rely solely on them. Selecting the right digital platform involves exploring demos, asking suppliers the right questions, and getting your team involved in making the final decision.
If you're looking for an all-in-one digital care planning system designed by a care provider for care providers, consider Careberry. This platform offers a range of features including electronic care planning, rostering, recruitment, eMAR, family communication, and compliance. Careberry enables providers to deliver safe, efficient, and person-centred care while minimising administrative burdens.
