How To Write A Good Incident Report

December 28, 2023

Writing a good incident report in community care is an important part of documenting and addressing any issues that may arise in the course of providing care to clients in their own homes. These reports can help to identify patterns and trends, as well as providing a record of the steps taken to address any issues that may have arisen. This is key in evidencing your documentation for CQC and for identifying any changes in service quality and training needs. It can also highlight near misses, supporting the reduction of serious incidents in community care. 


When writing an incident report it is important to be as detailed and accurate as possible. This includes providing a clear and concise description of the incident, as well as any relevant information such as the date and time it occurred, the names of any individuals involved, and any relevant medical or personal information. It is important to differentiate fact from opinion and ensure the description of events includes only facts. An example of this is below. 

  • Opinion: JB was upset after his fall. 
  • Fact: JB showed he was in distress after his fall by crying.  

It is also important to include a detailed account of the steps taken to address the incident, including any actions taken to prevent it from happening again in the future. This may include changes to the care plan, additional training for staff, or the implementation of new procedures or protocols.


It is also important to include any relevant supporting documentation, such as medical records or witness statements. This can help to provide additional context and support for the incident report. 


In addition to providing a detailed account of the incident, it is also important to include any relevant information about the patient's overall health and wellbeing. This can help to identify any underlying issues that may have contributed to the incident, and can help to inform future care plans. Incident forms should be reviewed and signed by a senior figure in the organisation who can also state what actions are completed and those still in progress with their estimated competition date. 


Overall, writing a good incident report in community care requires clear and concise writing, attention to detail, and a thorough understanding of the patient's needs and care plan. By following these guidelines, you can help to ensure that any issues that arise are properly documented and addressed, and that the care provided to patients in their own homes is of the highest possible quality.

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