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Working in the fast-paced domiciliary care sector, staff often faced challenges with the complexities of Care Plus, spending a lot of time on the phone to report issues like login problems and recording daily activities. This quickly became an administrative headache. Management also found themselves spending excessive time uploading daily reports, body maps and other documents because staff couldn’t log into the system. Families also expressed concern as they were unable to access the app, or in cases where they did, they couldn’t navigate it effectively. It became clear that Care Plus was not a good fit for our organisation. We needed a robust, auditable medication and care plan management system that met CQC standards without adding administrative burden or frustration for care staff, families or management. We identified that we needed a system that could support realtime communication between staff, families and administrators, cutting down the reliance on phone calls and emails. Acquiring such a system would allow our support staff to focus on their core role of assisting people and managers on the delivery of support services to frontline staff.
The successful migration from a fragmented, nursing home-focused care management platform to the bespoke Careberry system has elevated our support staff, boosted family engagement, and improved operational efficiency. With real-time alerts, the system ensures we meet the five CQC outcomes: safe, caring, effective, responsive, and well-led. It allows our team to deliver a person-centred touch that sets us apart from other domiciliary care organisations, thanks to reduced administrative time for record-keeping. The option to add photos and videos also enables us to provide person-centred evidence, helping staff replicate care approaches by reviewing previous notes.
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