Before switching to Careberry, Meloosha Care faced several ongoing challenges with its existing Access system. The high cost of the platform was becoming increasingly difficult to justify, particularly as the system was overly complicated and not always easy for staff to navigate. Poor customer service also meant that resolving issues and accessing support could be time-consuming and frustrating. In addition, the three-year contract, followed by rolling renewals, offered little flexibility and made it difficult for Meloosha Care to adapt as its needs changed. Due to the limitations of the system, staff often relied on WhatsApp for day-to-day communication, resulting in information being shared across separate platforms rather than being managed in one secure, centralised place. They needed a more affordable, user-friendly and responsive care management solution that could simplify everyday processes, improve communication and better support both office teams and care staff.
Since implementing Careberry, they have gained much better visibility across all communication, with conversations and important updates recorded clearly within one central system. Meloosha Care can now oversee every franchisee from one place, making it easier to monitor activity, maintain consistency and support individual branches effectively. Another significant benefit is that the system comes at no cost to the Franchisor, providing valuable oversight without creating an additional financial burden. The team has also been impressed by Careberry’s friendly, responsive service and willingness to listen to feedback. With the platform being continually updated and improved in response to clients’ needs, the organisation feels confident that Careberry will continue to support its franchise network as it grows.
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