Feature
Live Call Monitoring
Stay connected and ensure accountability with our Live Call Monitoring feature, offering real-time oversight of care worker activities.
Key benefits
See every visit in real time
Instant late-call alerts
Verified visit records
Real-Time Oversight of Every Visit
Know exactly what is happening across your service right now. Careberry's live call monitoring shows every visit in real time, so office teams can see which carers have arrived, which visits are in progress and which are running late.
Late or missed calls are highlighted immediately, giving your team the chance to act before a client is left waiting. It is electronic call monitoring built into your care management system, not bolted on.
Inside Careberry's live call monitoring
- Live visit board: See every scheduled, in-progress and completed visit on one screen.
- Late and missed call alerts: Get notified the moment a carer has not clocked in on time.
- Location-verified clock ins: Check where carers clocked in and out from on a map.
- Carer-raised alerts: Carers can raise concerns during a visit and the office is notified instantly.
Accountability for Clients, Carers and Commissioners
Every clock in and clock out is time-stamped and location-verified, building an accurate record of the care actually delivered. This gives you clear evidence for local authorities, families and CQC inspectors, and helps resolve queries quickly.
Live monitoring also supports lone workers. If a carer runs into difficulty, the office knows straight away and can respond.
What live call monitoring means for your care service
Electronic call monitoring helps you prove visits happened as planned, reduce missed calls and keep clients and carers safe, all key concerns for commissioners and CQC.
Connected to the rest of Careberry
Combine live call monitoring with GPS and NFC clock in, geo-fencing and travel time alerts. Explore our full care monitoring software.
Frequently asked questions about live call monitoring
What is electronic call monitoring in home care?
Electronic call monitoring records when carers start and finish visits, so providers can see in real time whether calls are on time, late or missed.
Will I be alerted about late calls?
Yes. Careberry highlights late and missed calls immediately so your office team can act before the client is affected.
Get Started
Ready to get started?
Take the next step with Careberry. Start by booking a demo now and see how our platform can make a difference for your team.
What happens next
- 1Pick a time that suits youChoose a slot online, or call us and we will arrange it.
- 2See it for your type of careA walkthrough built around your service, from rotas to care plans and eMAR.
- 3Get clear pricingSimple monthly pricing for your service, with no long-term contract.