Feature
Client Feedback
Improve your services with Client Feedback, enabling you to gather, track, and act on valuable insights from clients and their families.
Key benefits
Feedback in one place
Act on concerns quickly
Evidence for CQC
Hear What Clients and Families Really Think
Feedback is one of the best ways to improve your service. Careberry makes it easy for clients and their families to share their views on the care they receive, directly through the system.
Feedback is collected in one place, so managers can quickly see what is working well and where improvements are needed, without chasing paper questionnaires.
Inside Careberry's client feedback
- Easy to give: Clients and families can leave feedback without paperwork.
- One place: All feedback is stored and organised centrally.
- Respond and act: Reply to comments and record what you did.
- Spot themes: See patterns across clients, carers and teams.
Turn Feedback Into Evidence
Respond to comments, act on concerns and record the outcome, showing a clear cycle of listening and improving.
Positive feedback helps you recognise and motivate carers, while concerns can be picked up and resolved before they become complaints.
What client feedback means for your care service
Evidence of listening to people who use your service is valuable for CQC, particularly under the Caring, Responsive and Well-led key questions.
Connected to the rest of Careberry
Client feedback works alongside carer reviews and ratings and client and family input in care planning.
Frequently asked questions about client feedback
How do clients and families give feedback?
Clients and families can share feedback through Careberry, and all responses are stored in one place for managers to review.
Can feedback be used for CQC?
Yes. Recorded feedback and your responses provide evidence for the Caring, Responsive and Well-led key questions.
Get Started
Ready to get started?
Take the next step with Careberry. Start by booking a demo now and see how our platform can make a difference for your team.
What happens next
- 1Pick a time that suits youChoose a slot online, or call us and we will arrange it.
- 2See it for your type of careA walkthrough built around your service, from rotas to care plans and eMAR.
- 3Get clear pricingSimple monthly pricing for your service, with no long-term contract.